The staff is friendly, however from the manager up...IT IS A NIGHTMARE! The manager, Karen, will do anything to rob you blind. They say one thing and then try to do another and try to blame you, stating that she never said whatever. Make sure that if you decide to do business with this gym that you get everything in writing. I am glad I did, as it saved my butt and pocket book. Best beware though, the gym is filthy and the equipment is old junk. They got new free weights, but refuse to fix the broken equipment that they have. Oh and if you want to watch TV on one of the machines you are using, good luck...most of them do not work. I have been there for a couple years and one of the bathroom stalls was broke for over a year before they fixed it. If it is not one thing with this gym, it is 10 others.
Let me start off by saying the staff alone, is the biggest reason to avoid this gym. The management sucks, and doesn't feel the need to do anything productive in this gym. I was a member for a year there and just recently left. The equipment is NEVER being sanitized or cleaned off. The weights are always a left laying around and not put in proper order, and EVERYTHING is always broken!!! None of the dumbbells have the numbers that state the weight on the sides, so good luck guessing! Just about every single piece of cardio equipment is broken and not to mention I've only seen maybe 2 t.v.s work in the whole building. The sauna has been broken for years and all the sales staff like to say it's going to be fixed. IT'S NEVER GETTING FIXED. So don't buy into their arrogant B.S!! I would highly advise NO ONE join this gym. The staff is filled with A-holes, the equipment is ALL broken and never going to get fixed, and this gym just flat out sucks!
First off the management of that place is the #1 reason to NOT join, they do not care about customer service nor the paying customer they only care about the money, and have no idea how to run a proper business it seems. They refuse to fix even simple light bulbs. They refuse to fix the steam room and other equipment. When I first took the tour of the place I was told just temporary down on the steam room... flash forward to now, yeah still down.
I was a member at this gym for just over a year, and was excited to get out of that place. The best thing that place has going for itself is the overall architecture is very pleasing, besides that I'd vote it worst gym in Utah.
On the outside it appears to be fairly large, but whoever designed the layout was foolish. The equipment is tightly clustered together, and at the peak hours it can be quite a headache dealing with that, especially if you have ANY amount of claustrophobia.
The machines are not very well maintained. Nor have I ever seen the staff clean/disinfect the equipment, nor does the staff ever help keep the free weights or anything organized.
Maybe you'll have a better experience, I cannot speak for anyone other than myself, but I say avoid this gym at all cost, but sometimes you just have to learn on your own.
I have been a member of this gym for quite some time. However, over the recent 5-6 months this gym has gone down hill exponentially. For example, the sauna in the men's bathroom has been broken for over 6 months and no one in management seems to want to fix it or give a timeline. This is amazing because they try to use this as a selling technique to get you to join the gym. They also have a treadmill and stair stepper that has been broken for quite some time now, the water fountain upstairs does not work and no one is ever fixing the equipment. They always have 3-5 employees working at the front desk, however none of them clean up the weights people leave lying on the floor (These people are everywhere, but clubs have the staff to help the idiots keep their gym nice!). The free-weights are always in the wrong order and most have the name plate with how many pounds the dumbbell is, ripped off so it's a guessing game on how much it weights. The wonderful deal they started in January has made the gym even worse (13.50/month). This has signed up people who do not know how to use weights properly, the ones that take up six machines and go through them sequentially, and now between the hours of 3-6:30ish the gym is packed and impossible to get anything done without waiting!! It was a great idea for management to get more people in the door but it has put a sour taste in a lot of the members' mouth. With more people come more problems and requires maintenance on the machines that this management/owner team are not committed to fixing. They have displayed this time after time like the sauna and countless machines that have been broken for months. The staff here is quite worthless, because if they aren't trying to hit on everything that moves, they are sitting behind the bar and not cleaning or putting away the weights properly. Please think twice before joining this gym. And if you are management or staff personnel reading this try to take these and the countless complaints you have received to heart and fix something!! I feel bad I have to at least give you 1 star...